Technology Infrastructure Outsourcing & Support

Focus your attention on business critical functions, leave part or all of your IT support needs to a single trusted service provider…

Our Technology Infrastructure Outsourcing & Support focuses on providing fast, superior, reliable and customizable IT Support Services for you so that you can focus on business critical functions.

Oneserve will support your growth, lower costs and improve your performance. We will ensure you are happy with when we provide you with a dedicated headcount or be there only when you need us. We recognize that the needs of every organization are unique and we are dedicated to create the synergy in every way we can.

Benefits

Expert Professionals

Needs Assessment

Readiness Assessment

Current-state and Future-state Business Architectures

Gap Analysis and Change Management Strategy Development

Corporate Information Governance Development

Solution Definition and Implementation Plan

Infrastructure monitoring Services

Let us also help you gain insights into the performance and usage patterns of your network, servers, applications and websites to help you identify potential issues and resolve them proactively or redesign them for improved efficiency and optimization. With our powerful suite of infrastructure monitoring tools, analytics and expert skill sets, we can help you ensure that your network, servers, applications and websites are religiously monitored and any disruption is responded to immediately.

IT Infrastructure Maintenance Services

Our strength lies in the breadth of the products that we are able to manage and the depth of the services that we provide. let us help you keep your IT infrastructure running efficiently and reliably. The result is a worry-free and high up-time operation under the wings of a single trusted service provider that propels your business forward. Our Service Activities Include: .

Daily Operation Monitoring and Administration

Routine onsite maintenance, updates and patches

Emergency Recovery services

Execution and monitoring of backup operation

Change request management

Scheduled equipment maintenance and reboots

Provisioning of network resources for new users and new equipment

Network traffic monitoring

Infrastructure Diagram Update

IT Vendor Management & Coordination

We can help you gain increased value from your vendors while freeing you to focus your time on your core business competencies. We can help you consolidate vendor contracts and software licenses across business units, eliminate contract redundancies, minimize potential business disruptions, provide pre-sales consultancy, coordinate post-sales support, boost vendor performance and more.

Our Service Activities Include

Vendor Performance Management

Objective assessment of vendors by establishing, measuring and review of SLA & KPIs for service quality assurance and development of framework for future improvements

Post Sales Service Support Coordination

Accurately identifying problems and working with the right vendors for resolutions

Assertive management of vendors for fast resolutions of issues and problems

Pursuance of service level credits and/or other remediation that vendor performance warrants

IT Procurement Consultancy & Coordination

Objective assessment of vendors and technology solutions in alignment with business strategies

Coordinating and managing technology implementation

Staff Augmentation

We can provide the manpower and resources to complement your internal resources to help you overcome short term manpower and resources requirements for projects, upgrades, system implementation, periodic maintenance and even general IT administration work. We can also provide you with complete functional outsourcing by taking over your entire IT staffing, training, backfill, payroll and personnel management function on a long term basis at a strategic level, allowing you to focus on your core business competencies.

Our services include:

Onsite and Remote Augmentation.

Highly Skilled IT Professionals

Short Term and Long Term Engagements

Complementary Outsourcing and Complete Functional Outsourcing

Benefits:

Certified IT experts and Consultants

Immediate Access to Top IT Talent

Remote and Onsite Augmentation

Cost Efficiency

Service Excellence

Greater Flexibility and Scalability

Staff Augmentation

We can provide the manpower and resources to complement your internal resources to help you overcome short term manpower and resources requirements for projects, upgrades, system implementation, periodic maintenance and even general IT administration work.

We can also provide you with complete functional outsourcing by taking over your entire IT staffing, training, backfill, payroll and personnel management function on a long term basis at a strategic level, allowing you to focus on your core business competencies.

Our services include:

  • Onsite and Remote Augmentation

  • Highly Skilled IT Professionals

  • Short Term and Long Term Engagements

  • Complementary Outsourcing and Complete Functional Outsourcing

  • Cost Efficiency

  • Immediate Access to Top IT Talent

  • Remote and Onsite Augmentation

  • Certified IT experts and Consultants

  • Service Excellence

  • Greater Flexibility and Scalability

IT Asset Management

Let us help you save time and money by keeping track of your assets and always ensuring that you understand exactly what you have and their values to you. We can help you manage the life cycle of your IT hardware and software assets to ensure that you are always in a position to make the most informed strategic decisions. Using specialized tools, advanced solutions and structured processes

Our solutions include:

  • RFID Tagging and Discovery

  • Barcode Tagging and Discovery

  • Asset Schedule Maintenance

  • Warranty Management

  • Procurement Management

  • IT Asset Disposal

Speak to us about your Technology Infrastructure & Support Needs.